TOMATE CAMERA GUIDE

Turn an old phone into a watchful eye at home

Prepare two phones: one as the camera and one for remote viewing. Follow these steps to start in minutes.

About 5 minutes2 phones requiredQuick QR code pairing
01

BEFORE YOU START

Before you start

Choose a role for each phone and check the network, camera, and microphone permissions.

Step 1

Choose the Viewer and Monitor

Prepare two phones and choose Monitor or Viewer on screen.

  • Both phones can connect to the internet.
  • The Monitor phone can remain connected to power.
  • At least 6 GB of storage is available.
Choose the Viewer and Monitor
02

VIEWER SETUP

Set up the Viewer

Register the Viewer and generate its pairing QR code.

Step 1

Register the Viewer

On the first phone, select Viewer and register an account to get a QR Code

  1. When registering with email and password, verify the email address after registration.
  2. The verification email may appear in the spam folder. Look for mail from Tomate Home Camera.
  3. When using a social account, sign in to the Monitor with the same account.
Register the Viewer
Step 2

Show the pairing QR code

On the first phone, select Viewer and register an account to get a QR Code

Show the pairing QR code
03

MONITOR SETUP

Set up the Monitor

Scan the QR code with the old phone, then check its settings.

Step 1

Scan the QR code with the Monitor

On the second phone, select Monitor and open the scanner

Scan the QR code with the Monitor
Step 2

Confirm the sign-in account

If you sign in directly with Google / Apple, make sure to use the same account on both phones

Step 3

Check Monitor settings

Scan the QR Code to finish pairing

  1. Continue recording: Enable recording to save live video.
  2. Motion recording: Automatically record when motion is detected.
  3. Motion snapshot: Automatically take a snapshot when motion is detected.
  4. Check that motion detection and cloud storage are enabled in the upper-right corner.
  5. Check that enough storage space is available.
Check Monitor settings
04

LIVE VIEW

Start remote viewing

Select an online Monitor from the Viewer to open the live view.

Step 1

Select an online device

Select an online Monitor from the Viewer to open the live view.

Select an online device
Step 2

Reconnect if the connection drops

Select an online Monitor from the Viewer to open the live view.

  1. Press Refresh to restart the service.
  2. Open Paired Devices and confirm that the Monitor is online. If it is missing, the Monitor is offline or not registered.
  3. Select the Monitor to try connecting again.
  4. If the connection is unstable, use Reconnect Remote Device to reconnect to the same Monitor.
Reconnect if the connection drops
If connection fails

Check these items in order

If a connection still cannot be established, check the network, app state, and network environment.

  • Confirm that both phones have a stable internet connection.
  • Keep the Monitor app open and disable battery-saving mode.
  • Keep the Monitor app in the foreground and do not press the power or Home button.
  • Press Refresh to reconnect faster. Restart the app if the connection still fails.
  • Corporate networks may have strict firewalls. Use a more open network when possible.
05

STABILITY & SECURITY

Stability and security settings

After setup, check the placement, account, and device security.

01

Protect your account

Never share your password or pairing QR code, and remove devices you no longer use.

02

Keep the phone ventilated

Do not cover a phone that stays plugged in, and check its battery temperature regularly.

03

Keep the app updated

Use the latest release for connection, security, and feature improvements.

READY TO GET STARTED?

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